Weekend Call Center Representative
We are multi-state law firm law firm specializing in commercial and residential foreclosure, bankruptcy and mediation. We also work closely with our clients on issues of immigration, matrimonial, and family legal matters.
Information for applying is included at the bottom of this page.
Weekend Call Center - Part time
Cabanillas & Associates, P.C. - White Plains, NY
Position Description: We are seeking a highly motivated bilingual candidate for our Weekend Call Center, located in our White Plains, New York office. This is a part time position and salary is commensurate with experience. The objective is to call prospect clients; schedule appointments; and return voicemails.
Availability Saturday and Sunday from 7am-12pm; Monday and Tuesday from 8am-1pm
Answer incoming calls from prospects and existing clients
Complete outgoing calls to prospects, who have called the radio show, and schedule appointments
Handle client inquiries both telephonically and by email
Enter prospect information into system
Update existing client information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
- High school diploma or equivalent
- Knowledge of customer service principles and practices
- Some experience in a call center or customer service environment
- Good data entry and typing skills
- Proficiency in Spanish is a must.
- Verbal, written, and listening skills
- Customer service orientation
- Self-motivated, articulate, and have an attention to detail while balancing a sense of urgency.
- Must display a positive attitude
Job Type: Part-time