Customer Service Representatives

We are multi-state law firm law firm specializing in commercial and residential foreclosure, bankruptcy and mediation. We also work closely with our clients on issues of immigration, matrimonial, and family legal matters. 

Information for applying is included at the bottom of this page. 


Customer Service Representative 
Cabanillas & Associates, P.C. - White Plains, NY

Position Description: We are seeking a highly motivated bilingual Customer Service Representative for our White Plains office in New York. This is a full time position and salary is commensurate with experience.

Requirements:

  • The candidate must be self motivated, articulate, have experience in customer service, have an attention to detail while balancing a sense of urgency.
  • One or more years of customer service experience.
  • Proficiency in Spanish is a must.

Responsibilities: 

  • Client Management & Support
    • Single Point of Contact for client
    • Answer In-Coming Calls/Return Voice Mails
    • Provide case update to client
    • Schedule all client meetings
    • Verify that each stage of case is billed to client
    • Update clients on upcoming court appearances and court appearance results
    • Review case details and court minutes
    • Review and follow up with clients who have past due balances and collect
    • Confirm fax receipt & forward documents to assigned Underwriter or Attorney
    • Meet with existing clients
    • Draft Acknowledgments, Correspondence, Consent to Change Attorney forms with attention to detail and sense of urgency
    • Open and Close Client Files

 

  • Manage Daily Calendar
    • Request updates from Underwriters/Attorneys/Paralegals in preparation of client meeting
    • Review Inactivity List to ensure that case is reviewed
    • Schedule Client Meeting or Teleconference with client to provide update
    • Create and track New Business Opportunities
    • Follow up for results of client meeting to ensure client’s needs were met satisfactorily

 

Job Type: Full-time


Administrative Assistant

Jamaica, Queens office

The candidate must be self-motivated, articulate, have experience in customer service, have an attention to detail while balancing a sense of urgency. The job responsibilities include:

  *   Answer In-Coming Calls/Review Voice Mails
  *   Follow Phone Scripts
  *   Make sure lobby is presentable
  *   Direct and Transfer Clients to Correct Staff Member
  *   Schedule and Confirm Client Appointments
  *   Provide & Assist Clients with Intake Forms
  *   Communicate Clients Arrival to proper parties
  *   Review and Scan Documents
  *   Receive Payments & Provide Clients with Receipt
  *   Schedule Financial Meetings with Clients
  *   Open and process New Retainers
  *   Review case details and court minutes from various court websites
  *   Email Team with Urgent Matters
  *   Track Packages & Mail
  *   Complete and deliver daily reports to Supervisor

Please forward resumes with cover letter to the attention of Wendy Marie Weathers, Esq. at careers@cabanillaslaw.com


Administrative Assistant

Brentwood, Long Island office

The candidate must be self-motivated, articulate, have experience in customer service, have an attention to detail while balancing a sense of urgency. The job responsibilities include:

  *   Answer In-Coming Calls/Review Voice Mails
  *   Follow Phone Scripts
  *   Make sure lobby is presentable
  *   Direct and Transfer Clients to Correct Staff Member
  *   Schedule and Confirm Client Appointments
  *   Provide & Assist Clients with Intake Forms
  *   Communicate Clients Arrival to proper parties
  *   Review and Scan Documents
  *   Receive Payments & Provide Clients with Receipt
  *   Schedule Financial Meetings with Clients
  *   Open and process New Retainers
  *   Review case details and court minutes from various court websites
  *   Email Team with Urgent Matters
  *   Track Packages & Mail
  *   Complete and deliver daily reports to Supervisor

Please forward resumes with cover letter to the attention of Wendy Marie Weathers, Esq. at careers@cabanillaslaw.com


To Apply: 

If you would like to apply for any of these positions, we invite you to email us at careers@cabanillaslaw.com with "ATTN: Wendy M. Weathers, Esq." in the subject line. 

Please be sure to include your resume, a short cover letter explaining why you're interested and why you think you'd be the best person for the position.