Customer Service Representatives
We are multi-state law firm specializing in commercial and residential foreclosure, bankruptcy and mediation. We also work closely with our clients on issues of immigration, matrimonial, and family legal matters.
Contact information to apply for the following position(s) is included at the bottom of this page.
Account Manager
Location: Cabanillas & Associates, P.C. - White Plains, NY
Position Description: We are seeking a highly motivated, bilingual Account Manager in White Plains, New York. The candidate must be self-motivated, articulate, have experience in customer service, have an attention to detail while balancing a sense of urgency. This is a full-time position.
Responsibilities Include:
Client Management & Support
Single point of contact for client.
Answer incoming calls/return voicemails.
Provide case update to client.
Schedule all client meetings.
Verify that each stage of case is billed to client.
Update clients on upcoming court appearances and court appearance results.
Review case details and court minutes.
Review and follow up with clients who have past due balances and collect.
Confirm fax receipt & forward documents to assigned Underwriter or Attorney.
Meet with existing clients.
Draft Acknowledgments, Correspondence, Consent to Change Attorney forms with attention to detail and sense of urgency.
Open and close client files.
Manage Daily Calendar
Request updates from Underwriters/Attorneys/Paralegals in preparation of client meeting
Review inactivity list to ensure that case is reviewed
Schedule client meeting or teleconference with client to provide update
Create and track New Business Opportunities
Follow up for results of client meeting to ensure client’s needs were met satisfactorily
Candidate Requirements:
A minimum of one year of customer service experience.
Must have good writing and communication skills, ability to prioritize and work under a tight schedule, ability to multi-task, in-depth knowledge of legal terminology and principles, and the ability to analyze legal documents for accuracy.
Required Languages: English & Spanish
Administrative Assistant
Location: Cabanillas & Associates, P.C. - Brooklyn, NY
Position Description: We are seeking a highly motivated, bilingual Administrative Assistant in Brooklyn, New York. The candidate must be self-motivated, articulate, have experience in customer service, have an attention to detail while balancing a sense of urgency. This is a full-time position.
Responsibilities Include:
The ideal candidate is energetic, flexible, professional, self-motivated, articulate, have experience in customer service, have attention to detail while balancing a sense of urgency and have experience with working in a law firm environment.
Answer in-coming calls/review voicemails.
Follow phone scripts.
Make sure lobby is presentable.
Direct and transfer clients to correct staff member.
Schedule and confirm client appointments.
Provide & assist clients with intake forms.
Communicate clients arrival to proper parties.
Review and scan documents.
Receive payments & provide clients with receipt.
Schedule financial meetings with clients.
Open and process new retainers.
Review case details and court minutes from various court websites.
Email team with urgent matters.
Track packages & mail.
Complete and deliver daily reports to Supervisor.
Candidate Requirements:
High School diploma or GED required; Associate’s/Bachelor’s degree a plus.
Bilingual (English & Spanish). Proficiency in Spanish is a must.
Must be proficient in MS Word, MS Outlook and Excel.
Must have excellent phone manner and written and oral communication skills.
Ability to prioritize and multi-task.
Balance attention to detail with a sense of urgency.
Must be a team player and self motivated.
Required Languages: English & Spanish